Laboratório Sanitas Increases Revenue with Pixeon Solutions

More appointments via WhatsApp and the recovery of unbilled services generated revenue growth for the laboratory.

Results Achieved

Revenue growth through the recovery of unbilled services and an increase in appointments via WhatsApp.

Data-driven management with reliable reports and evidence-based dashboards, freeing the team from operational tasks.

Easier audits through fast and clear visualization of multiple indicators.

Enhanced security through log tracking of changes in each record, from reception to billing.

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Laboratório Sanitas is a diagnostic center specialized in imaging exams and clinical analyses. With nine units in Guarulhos and São Paulo, the institution performs more than 160,000 patient visits per month and holds Level III accreditation from ONA (Organização Nacional de Acreditação), as well as European accreditation from ACSA (Agencia de Calidad Sanitaria de Andalucía).

Challenge

Before implementing Pixeon’s solutions, Laboratório Sanitas faced obstacles that made several departments inefficient.

Report extraction in the legacy system was slow and, in many cases, generated inconsistent information, compromising data reliability. In addition, the lack of traceability in change logs increased security vulnerabilities.

Another critical issue was the patient experience: while clinical analysis results were available through the online portal, imaging exams still had to be collected in person in printed format, overloading reception.

In WhatsApp service, the manual process led to many patients going unanswered due to the scheduling system’s slowness. In addition, the system frequently went down, requiring patients to request new bookings, which increased the service loss rate in that channel.

Solution

Laboratório Sanitas implemented a mix of Pixeon solutions:

PACS Pixeon Aurora – Pixeon’s award-winning PACS
Pixeon Korus – Diagnostic medicine management platform

What Our Client Says:
Hospital Dona Helena

“We made significant progress with the system change. Before Pixeon, we had no traceability of process failures, and now the solution provides indicators that show where we should act and how to improve.”

“On WhatsApp, service was manual, and we had no control over channel volume or performance. Now, with Pixeon Lumia, we have extensive data to monitor and use for strategic decision-making.”

Thallyta Araújo

Quality Supervisor at Laboratório Sanitas

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